Welcome To Xtra Protein FAQ Page
General FAQ (5)
Please refer to our terms & conditions page: https://www.xtraprotein.com/terms-and-conditions/
Please refer to our privacy policy page: https://www.xtraprotein.com/privacy-policy/
Yes, You can use supplements even if you are not going to the gym; however, to see results, you should have regular exercise & follow a healthy & balanced diet.
- Please consult your doctor before taking any supplements or carrying out any exercise!
No, We only accept orders VIA www.XtraProtein.com as you must agree to our Terms & Conditions before buying.
Payment FAQ (3)
Online orders:
- PayLah
- PayNow
- PayPal
- Credit Cards
- Bank Transfer
- GrabPay
Walk-in, please see our shop page for more info.
You may have had a cancelled order due to non-payment; our system will restrict any accounts with a cancelled order due to no payment.
How to lift the restrictions?
Below are two options:
- Place an order using a credit card; Once the order is completed the restrictions will be lifted
- Get in touch with our customer support & pay for your order in advance; once paid it will take 24 hours to remove the restrictions,
No, We do not accept cash on delivery, All orders must be paid for before we dispatch.
Update: Now you can pay cash on pick up.
Pricing FAQ (4)
We do not have to pay fees when we sell on our platforms so we pass these savings to our valuable customers.
We do not have to pay fees when we sell on our platforms so we pass these savings to our valuable customers.
We do not have to pay fees when we sell on our platforms so we pass these savings to our valuable customers.
We recommend you sign up for our newsletter to receive product offers & follow us on FaceBook & Instagram
Product FAQ (2)
You will need to be on a caloric surplice to gain weight, Which means you have to take in more than you burn.
So below are some products which can help you gain weight /mass
- Mass Gainers https://www.xtraprotein.com/?s=Mass+gainers&post_type=product&type
- Creatine https://www.xtraprotein.com/?s=Creatine&post_type=product&type_aws=true
- Glutamine https://www.xtraprotein.com/?s=Glutamine&post_type=product&type_aws=true
- Protein https://www.xtraprotein.com/?s=Protein&post_type=product&type_aws=true
Please consult your doctor before taking any of the above
Yes, 100% Authentic!!!
We are a Singapore-authorized & distributor for a lot of brands.
Shipping & Delivery FAQ (10)
POPStation (Pick Own Parcel Station) lets you post, collect or make payment for your parcels at our lockers any time, any day within the collection period. You can also rent your own POPStation locker if you make frequent deliveries, want to store your own items or have a business that sends and receives numerous parcels. Your business will enjoy a higher successful delivery rate and better customer satisfaction as your they will never miss a parcel or have to wait for parcel delivery.
You can read more @ https://www.speedpost.com.sg/what-we-offer/POPStation.html
We are sorry that you are facing issues with the delivery.
Xtra Protein packs & ships within 1 business day.
A 3PL carries out the delivery. The delivery is out of our control once we hand it to the courier & in most cases, the order is delivered on time. However, there are cases where customers may face delays.
What can I do if there are delays? Please contact the 3PL to see what the issue is. This will be the fastest & best way.
I tried to contact the 3PL, but there is still no delivery. Please contact us & we will try to assist as much as possible.
Were my items lost? If your items are lost, we will issue you a replacement or a refund.
You can see all our delivery options on the cart & checkout pages.
We also offer free delivery for orders over $100
Please enter your postal code for an accurate fee
Yes, We do. Click here for the location & the updated hours
We do have a showroom; You can self-collect or visit us.
- Even though you can walk into the store, we recommend that our customers order online first. This is due to our high sales where the item may sell out by the time you arrive at our store.
- Please ensure you order online first to avoid disappointment.
Yes,
Please enter your postal code on the cart page to see this option.
Please note the cut-off times as stated under the delivery option.
Yes, we do.
We use 3PL services like Qxpress, NinjaVan & speed-post to deliver.
We also offer free delivery for orders $100 & above.
If you need your items on the same day, You can go for urgent delivery by Lalamove or GogoVan.
Please see the delivery options on the cart or checkout page for more info.
No.
You can only pick orders from our lower delta showroom.
Please see the below link for location & hours.
Yes, You can pick up your order from our lower delta warehouse:
Please see our warehouse page for more info:
https://www.xtraprotein.com/xtra-protein-supplement-retail-shop-singapore/
