Welcome To Xtra Protein FAQ Page
General FAQ (5)
Please refer to our terms & conditions page: https://www.xtraprotein.com/terms-and-conditions/
Yes, You can use supplements even if you are not going to the gym however to see results you should have regular exercise & follow a healthy & a balanced diet.
- Please consult your doctor before taking any supplements or carrying out any exercise!
Payment FAQ (3)
- Credit Cards
- Bank Transfer
You may have had a cancelled order due to non payment, Our system will restrict any accounts with a cancelled order due to no payment.
How to lift the restrictions?
Below are two options:
- Place an order using a credit card, Once the order is competed the restrictions will be lifted
- Get in touch with our customer support & pay for your order in advance, Once paid it will 24 hours to remove the restrictions,
Pricing FAQ (4)
Product FAQ (2)
You will need to be on a caloric surplice to gain weight, Which means that you have to take in more then you burn.
So below are some products which can help you gain weight /mass
- Mass Gainers https://www.xtraprotein.com/?s=Mass+gainers&post_type=product&type
- Creatine https://www.xtraprotein.com/?s=Creatine&post_type=product&type_aws=true
- Glutamine https://www.xtraprotein.com/?s=Glutamine&post_type=product&type_aws=true
- Protein https://www.xtraprotein.com/?s=Protein&post_type=product&type_aws=true
Please consult your doctor before taking any of the above
Shipping & Delivery FAQ (7)
POPStation (Pick Own Parcel Station) lets you post, collect or make payment for your parcels at our lockers any time, any day within the collection period. You can also rent your own POPStation locker if you make frequent deliveries, want to store your own items or have a business that sends and receives numerous parcels. Your business will enjoy a higher successful delivery rate and better customer satisfaction as your they will never miss a parcel or have to wait for parcel delivery.
You can read more @ https://www.speedpost.com.sg/what-we-offer/POPStation.html
You can see all our delivery options at the cart & checkout pages.
We also offer free delivery for orders over $100
Yes, We do. Click here for more info
We do have a showroom, You can self collect for now. We are working on setting up a small retail outlet soon, We will inform all our customers via email once ready.
- Even with the new retail store we still highly recommend that our customers order online first. This is due to our high sales where the item may sell out by the time you arrive at our store.
Yes, We offer free delivery for orders above $100 in Singapore
Yes, we do:
For orders below $150
- Best Value | Xtra Protein Normal Speed (4-5 Days | 9 am to 5 pm): $5.00
- Most Popular | Xtra Protein Xtra Speed (2-3 Days | 9 am to 5 pm): $10.00
- Fast | Xtra Protein Ultra Speed (Next Day Delivery| 9 am to 5 pm) *Order Cut Off Time 5 pm: $15.00
- Urgent | Xtra Protein Superman Speed (Same Day | 2 pm to 6 pm) *Order Cut Off Time 1 pm: $25.00
For orders $150 & above:
- Free | Doorstep Delivery For Orders Over $150 – (4-5 Days | 9 am to 5 pm)
- Upgrade To Most Popular | Xtra Protein Xtra Speed (2-3 Days | 9 am to 5 pm): $5.00
- Upgrade To Fast | Xtra Protein Ultra Speed (Next Day Delivery| 9 am to 5 pm) *Order Cut Off Time 5 pm: $10.00
- Upgrade To Urgent | Xtra Protein Superman Speed (Same Day | 2 pm to 6 pm) *Order Cut Off Time: $20.00
Please note: There an extra surcharges for specific areas, For the exact delivery fees, please see our cart page