Welcome To Xtra Protein FAQ Page

General FAQ (5)

Xtra Protein is a Singapore registered company, We are based in Singapore.You can visit us: 1092 Lower Delta Road #03-04/05 Singapore 169203Please click here for hours & shop info
Category: General FAQ

Please refer to our terms & conditions page: https://www.xtraprotein.com/terms-and-conditions/

Category: General FAQ

Please refer to our privacy policy page: https://www.xtraprotein.com/privacy-policy/

Category: General FAQ

Yes, You can use supplements even if you are not going to the gym however to see results you should have regular exercise & follow a healthy & a balanced diet.

  • Please consult your doctor before taking any supplements or carrying out any exercise!
Category: General FAQ

No, We only accept orders VIA www.XtraProtein.com as you need to agree to our Terms & Conditions before you buy.

Category: General FAQ

Payment FAQ (3)

  1. PayLah
  2. PayNow
  3. PayPal
  4. Credit Cards
  5. Bank Transfer
  6. GrabPay
Category: Payment FAQ

You may have had a cancelled order due to non payment, Our system will restrict any accounts with a cancelled order due to no payment.

How to lift the restrictions?
Below are two options:

  1. Place an order using a credit card, Once the order is competed the restrictions will be lifted
  2. Get in touch with our customer support & pay for your order in advance, Once paid it will 24 hours to remove the restrictions,
Category: Payment FAQ

No, We do not accept cash on delivery, All orders must be paid for before we dispatch.

Update: Now you can pay cash on pick up.

Category: Payment FAQ

Pricing FAQ (4)

We do not have to pay fees when we sell on our platforms so we pass these savings to our valuable customers.

Category: Pricing FAQ

We do not have to pay fees when we sell on our platforms so we pass these savings to our valuable customers.

Category: Pricing FAQ

We do not have to pay fees when we sell on our platforms so we pass these savings to our valuable customers.

Category: Pricing FAQ

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Category: Pricing FAQ

Product FAQ (2)

You will need to be on a caloric surplice to gain weight, Which means that you have to take in more then you burn.

So below are some products which can help you gain weight /mass

Please consult your doctor before taking any of the above

Category: Product FAQ

Yes, 100% Authentic!!!

We are a Singapore authorized reseller for Optimum Nutrition, Nutrex, Evogen, Redcon1, ANS & Rivalus to name a few.

Category: Product FAQ

Shipping & Delivery FAQ (7)

We ship from Singapore

POPStation (Pick Own Parcel Station) lets you post, collect or make payment for your parcels at our lockers any time, any day within the collection period. You can also rent your own POPStation locker if you make frequent deliveries, want to store your own items or have a business that sends and receives numerous parcels. Your business will enjoy a higher successful delivery rate and better customer satisfaction as your they will never miss a parcel or have to wait for parcel delivery.

You can read more @ https://www.speedpost.com.sg/what-we-offer/POPStation.html

You can see all our delivery options at the cart & checkout pages.
We also offer free delivery for orders over $100

Yes, We do. Click here for more info

We do have a showroom, You can self collect for now. We are working on setting up a small retail outlet soon, We will inform all our customers via email once ready.

  • Even with the new retail store we still highly recommend that our customers order online first. This is due to our high sales where the item may sell out by the time you arrive at our store.

Yes, We offer free delivery for orders above $100 in Singapore

Yes, we do:

For orders below $150

  • Best Value | Xtra Protein Normal Speed (4-5 Days | 9 am to 5 pm): $5.00
  • Most Popular | Xtra Protein Xtra Speed (2-3 Days | 9 am to 5 pm): $10.00
  • Fast | Xtra Protein Ultra Speed (Next Day Delivery| 9 am to 5 pm) *Order Cut Off Time 5 pm: $15.00
  • Urgent | Xtra Protein Superman Speed (Same Day | 2 pm to 6 pm) *Order Cut Off Time 1 pm: $25.00

For orders $150 & above:

  • Free | Doorstep Delivery For Orders Over $150 – (4-5 Days | 9 am to 5 pm)
  • Upgrade To Most Popular | Xtra Protein Xtra Speed (2-3 Days | 9 am to 5 pm): $5.00
  • Upgrade To Fast | Xtra Protein Ultra Speed (Next Day Delivery| 9 am to 5 pm) *Order Cut Off Time 5 pm: $10.00
  • Upgrade To Urgent | Xtra Protein Superman Speed (Same Day | 2 pm to 6 pm) *Order Cut Off Time: $20.00

Please note: There an extra surcharges for specific areas, For the exact delivery fees, please see our cart page

Yes, You can pick up from the below locations:

  • 1092 Lower Delta Road Monday to Friday 2pm to 5:30pm & Saturday 10:30am to 1:30pm
  • Participating Gym’s (please ask you gym)
  • Cash on pickup accepted (must bring the correct change)

ON OFFER

Mutant 5lbs Whey
$55 for a limited time only
no code needed
conditions apply

Mutant 15lbs mass
$89 for a limited time only
no code needed
conditions apply

Redcon1 Total War
Pineapple 
$45 For a limited time only
conditions apply

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